{"id":686,"date":"2025-10-14T16:19:21","date_gmt":"2025-10-14T16:19:21","guid":{"rendered":"https:\/\/vstg.vn\/?page_id=686"},"modified":"2025-10-16T13:37:05","modified_gmt":"2025-10-16T13:37:05","slug":"doi-tra-hang-hoa","status":"publish","type":"page","link":"https:\/\/vstg.vn\/vi\/doi-tra-hang-hoa\/","title":{"rendered":"\u0110\u1ed5i tr\u1ea3 h\u00e0ng h\u00f3a"},"content":{"rendered":"<div class=\"banner has-hover\" id=\"banner-397348025\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill\"><\/div>\n                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-523279074\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-523279074 {\n  width: 60%;\n}\n#text-box-523279074 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-523279074 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-397348025 {\n  padding-top: 266px;\n}\n#banner-397348025 .bg.bg-loaded {\n  background-image: url(https:\/\/vstg.vn\/wp-content\/uploads\/2025\/10\/pccc-hoa-mai-banner-pages.jpg-1400x196.webp);\n}\n<\/style>\n  <\/div>\n\n\n\t<section class=\"section\" id=\"section_194874582\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1917390006\">\n\n\n\t<div id=\"col-1144145074\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/span><b><\/b><\/h3><\/div>\n\n\n\n<div style=\"font-family: Arial, sans-serif; color:#333;\">\n  <style>\n    .footer-link-wrapper {\n      max-width: 400px;\n      margin: auto;\n      font-size: 16px;\n      line-height: 1.8;\n    }\n    .footer-link-group {\n      margin-bottom: 20px;\n    }\n    .footer-link-group h4 {\n      font-size: 16px;\n      font-weight: bold;\n      text-transform: uppercase;\n      margin-bottom: 10px;\n      color: #000;\n    }\n    .footer-link-group ul {\n      list-style: none;\n      margin: 0;\n      padding: 0;\n    }\n    .footer-link-group li {\n      border-bottom: 1px solid #ddd;\n      margin: 0;\n      padding: 0;\n    }\n    .footer-link-group a {\n      text-decoration: none;\n      color: #333;\n      display: block;\n      padding: 8px 0;\n      transition: color 0.2s ease;\n    }\n    .footer-link-group a:hover {\n      color: #0073aa;\n    }\n    .footer-separator {\n      border: 0;\n      border-top: 1px solid #ddd;\n      margin: 20px 0;\n    }\n\n    \/* Responsive *\/\n    @media (max-width: 768px) {\n      .footer-link-wrapper {\n        max-width: 100%;\n        padding: 0 15px;\n        font-size: 15px;\n      }\n      .footer-link-group h4 {\n        font-size: 15px;\n      }\n    }\n  <\/style>\n\n  <div class=\"footer-link-wrapper\">\n    <div class=\"footer-link-group\">\n      <h4>Gi\u1edbi thi\u1ec7u<\/h4>\n      <ul>\n        <li><a href=\"https:\/\/vstg.vn\/vi\/gioi-thieu\/\">\u203a V\u1ec1 VSTG<\/a><\/li>\n        <li><a href=\"https:\/\/vstg.vn\/vi\/chinh-sach-bao-mat-2\/\">\u203a Ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt<\/a><\/li>\n        <li><a href=\"https:\/\/vstg.vn\/vi\/lien-he\/\">\u203a Th\u00f4ng tin li\u00ean h\u1ec7<\/a><\/li>\n        <li><a href=\"https:\/\/vstg.vn\/vi\/dieu-khoan-dich-vu\/\">\u203a \u0110i\u1ec1u kho\u1ea3n d\u1ecbch v\u1ee5<\/a><\/li>\n      <\/ul>\n    <\/div>\n\n    <hr class=\"footer-separator\">\n\n    <div class=\"footer-link-group\">\n      <h4>Th\u00f4ng tin<\/h4>\n      <ul>\n        <li><a href=\"https:\/\/vstg.vn\/vi\/quy-dinh-su-dung\/\">\u203a Quy \u0111\u1ecbnh s\u1eed d\u1ee5ng<\/a><\/li>\n        <li><a href=\"https:\/\/vstg.vn\/vi\/chinh-sach-bao-hanh\/\">\u203a Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh<\/a><\/li>\n        <li><a href=\"https:\/\/vstg.vn\/vi\/chinh-sach-van-chuyen\/\">\u203a Ch\u00ednh s\u00e1ch v\u1eadn chuy\u1ec3n<\/a><\/li>\n        <li><a href=\"https:\/\/vstg.vn\/vi\/doi-tra-hang-hoa\/\">\u203a \u0110\u1ed5i tr\u1ea3 h\u00e0ng h\u00f3a<\/a><\/li>\n        <li><a href=\"https:\/\/vstg.vn\/vi\/ho-tro-thanh-toan\/\">\u203a H\u1ed7 tr\u1ee3 thanh to\u00e1n<\/a><\/li>\n        <li><a href=\"https:\/\/vstg.vn\/vi\/hop-tac-lien-ket\/\">\u203a H\u1ee3p t\u00e1c &#038; Li\u00ean k\u1ebft<\/a><\/li>\n        <li><a href=\"#\">\u203a C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/a><\/li>\n      <\/ul>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1299625056\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3669237517\" class=\"text\">\n\t\t\n\n<h1>\u0110\u1ed5i tr\u1ea3 h\u00e0ng h\u00f3a<\/h1>\n<hr \/>\n<p>Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 thi\u1ebft b\u1ecb: Ch\u00ednh s\u00e1ch n\u00e0y quy \u0111\u1ecbnh c\u00e1c l\u00fd do ch\u1ea5p nh\u1eadn, y\u00eau c\u1ea7u cho s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c tr\u1ea3 l\u1ea1i v\u00e0 th\u1eddi gian x\u1eed l\u00fd tr\u1ea3 h\u00e0ng cho kh\u00e1ch h\u00e0ng.<\/p>\n<h3>\u0110i\u1ec1u ki\u1ec7n \u0111\u1ed5i tr\u1ea3<\/h3>\n<hr \/>\n<h5>1. \u0110i\u1ec1u ki\u1ec7n h\u00e0ng h\u00f3a \u0111\u1ea1t y\u00eau c\u1ea7u tr\u1ea3 l\u1ea1i<\/h5>\n<ul>\n<li>S\u1ea3n ph\u1ea9m b\u1ecb m\u1ea5t ni\u00eam phong, b\u1ecb giao sai v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng, th\u00f4ng tin v\u00e0 m\u1eabu m\u00e3 so v\u1edbi \u0111\u01a1n \u0111\u1eb7t h\u00e0ng.<\/li>\n<li>S\u1ea3n ph\u1ea9m b\u1ecb h\u1ecfng do l\u1ed7i c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t (h\u1ecfng h\u00f3c v\u1ec1 k\u1ef9 thu\u1eadt, l\u1ed7i v\u1ec1 thi\u1ebft k\u1ebf, n\u1ed9i dung, c\u00e1c l\u1ed7i \u1ea9n t\u00ec\/n\u1ed9i t\u00ec, kh\u00e1c bi\u1ec7t so v\u1edbi ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e3 c\u00f4ng b\u1ed1 c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t) ho\u1eb7c l\u1ed7i trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n (b\u1ecb bi\u1ebfn d\u1ea1ng, tr\u1ea7y x\u01b0\u1edbc, v\u1ea5y b\u1ea9n, n\u1ee9t v\u1ee1 v.v.).<\/li>\n<li>S\u1ea3n ph\u1ea9m h\u00e0ng h\u00f3a kh\u00f4ng \u0111\u00fang s\u1ed1 seri\/IMEI (\u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m \u0111i\u1ec7n t\u1eed).<\/li>\n<li>S\u1ea3n ph\u1ea9m h\u1ebft h\u1ea1n s\u1eed d\u1ee5ng tr\u01b0\u1edbc ho\u1eb7c v\u00e0o ng\u00e0y s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c giao cho kh\u00e1ch h\u00e0ng.<\/li>\n<li>H\u00e0ng kh\u00f4ng \u0111\u00fang ch\u1ee7ng lo\u1ea1i, m\u1eabu m\u00e3 trong \u0111\u01a1n h\u00e0ng ho\u1eb7c nh\u01b0 tr\u00ean website t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u1eb7t h\u00e0ng.<\/li>\n<li>Kh\u00f4ng \u0111\u1ee7 s\u1ed1 l\u01b0\u1ee3ng, kh\u00f4ng \u0111\u1ee7 b\u1ed9 nh\u01b0 trong \u0111\u01a1n h\u00e0ng. T\u00ecnh tr\u1ea1ng b\u00ean ngo\u00e0i b\u1ecb \u1ea3nh h\u01b0\u1edfng nh\u01b0 r\u00e1ch bao b\u00ec, bong tr\u00f3c, b\u1ec3 v\u1ee1\u2026<\/li>\n<\/ul>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m tr\u00ecnh gi\u1ea5y t\u1edd li\u00ean quan ch\u1ee9ng minh s\u1ef1 thi\u1ebfu s\u00f3t tr\u00ean \u0111\u1ec3 ho\u00e0n th\u00e0nh vi\u1ec7c ho\u00e0n tr\u1ea3\/\u0111\u1ed5i tr\u1ea3 h\u00e0ng h\u00f3a.\u00a0<\/p>\n<h5>2. Kh\u00e1ch h\u00e0ng thay \u0111\u1ed5i nhu c\u1ea7u s\u1eed d\u1ee5ng:<\/h5>\n<ul>\n<li>Ch\u00fang t\u00f4i ch\u1ea5p nh\u1eadn tr\u1ea3 h\u00e0ng \u0111\u1ed1i v\u1edbi l\u00fd do kh\u00e1ch h\u00e0ng thay \u0111\u1ed5i nhu c\u1ea7u s\u1eed d\u1ee5ng, tuy nhi\u00ean s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn tr\u1ea3 l\u1ea1i s\u1ebd c\u0103n c\u1ee9 v\u00e0o ch\u00ednh s\u00e1ch kinh doanh t\u1ea1i th\u1eddi \u0111i\u1ec3m kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u.<\/li>\n<li>Kh\u00f4ng \u00e1p d\u1ee5ng cho c\u00e1c s\u1ea3n ph\u1ea9m theo danh m\u1ee5c h\u1ea1n ch\u1ebf tr\u1ea3 h\u00e0ng ho\u1eb7c c\u00e1c s\u1ea3n ph\u1ea9m c\u00f3 ghi ch\u00fa h\u1ea1n ch\u1ebf tr\u1ea3 h\u00e0ng trong m\u00f4 t\u1ea3 s\u1ea3n ph\u1ea9m.<\/li>\n<\/ul>\n<h3>Y\u00eau c\u1ea7u cho s\u1ea3n ph\u1ea9m \u0111\u1ed5i tr\u1ea3<\/h3>\n<hr \/>\n<h5>1. \u0110i\u1ec1u ki\u1ec7n tr\u1ea3 h\u00e0ng<\/h5>\n<ul>\n<li>S\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean v\u1eb9n, \u0111\u1ea7y \u0111\u1ee7 nh\u00e3n m\u00e1c, nguy\u00ean \u0111ai ki\u1ec7n, ni\u00eam phong theo quy c\u00e1ch ban \u0111\u1ea7u (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i ho\u1eb7c b\u1ecb h\u01b0 h\u1ea1i trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n).<\/li>\n<li>S\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u00f2n \u0111\u1ea7y \u0111\u1ee7 ph\u1ee5 ki\u1ec7n (h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng, phi\u1ebfu b\u1ea3o h\u00e0nh\u2026) v\u00e0 t\u1eb7ng ph\u1ea9m \u0111i k\u00e8m (n\u1ebfu c\u00f3).<\/li>\n<li>S\u1ea3n ph\u1ea9m kh\u00f4ng b\u1ecb d\u01a1 b\u1ea9n, kh\u00f4ng qua gi\u1eb7t l\u00e0, kh\u00f4ng c\u00f3 m\u00f9i l\u1ea1, kh\u00f4ng c\u00f3 d\u1ea5u hi\u1ec7u \u0111\u00e3 qua s\u1eed d\u1ee5ng, ho\u1eb7c kh\u00f4ng c\u00f3 d\u1eef li\u1ec7u (tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m c\u00f3 thi\u1ebft b\u1ecb l\u01b0u tr\u1eef).<\/li>\n<li>Kh\u00e1ch h\u00e0ng c\u00f2n gi\u1eef x\u00e1c nh\u1eadn v\u1ec1 vi\u1ec7c \u0111\u00e3 mua h\u00e0ng (s\u1ed1 \u0111\u01a1n h\u00e0ng, h\u00f3a \u0111\u01a1n mua h\u00e0ng, bi\u00ean nh\u1eadn giao h\u00e0ng, sao k\u00ea c\u1ee7a ng\u00e2n h\u00e0ng\u2026)<\/li>\n<\/ul>\n<h5>2. Th\u1eddi gian \u00e1p d\u1ee5ng tr\u1ea3 h\u00e0ng<\/h5>\n<ul>\n<li><strong>Th\u1eddi gian th\u00f4ng b\u00e1o \u0111\u1ed5i tr\u1ea3<\/strong>:\u00a0trong v\u00f2ng 48h k\u1ec3 t\u1eeb khi nh\u1eadn s\u1ea3n ph\u1ea9m \u0111\u1ed1i v\u1edbi tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m thi\u1ebfu ph\u1ee5 ki\u1ec7n, qu\u00e0 t\u1eb7ng ho\u1eb7c b\u1ec3 v\u1ee1.<\/li>\n<li><strong>Th\u1eddi gian g\u1eedi chuy\u1ec3n tr\u1ea3 s\u1ea3n ph\u1ea9m<\/strong>: trong v\u00f2ng 14 ng\u00e0y k\u1ec3 t\u1eeb khi nh\u1eadn s\u1ea3n ph\u1ea9m.<\/li>\n<li><strong>\u0110\u1ecba \u0111i\u1ec3m \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m<\/strong>: Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 mang h\u00e0ng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn v\u0103n ph\u00f2ng\/ c\u1eeda h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i ho\u1eb7c chuy\u1ec3n qua \u0111\u01b0\u1eddng b\u01b0u \u0111i\u1ec7n.<\/li>\n<\/ul>\n<p><strong>\u2013 N\u1ebfu kh\u00e1ch h\u00e0ng g\u1eedi theo \u0111\u01b0\u1eddng b\u01b0u \u0111i\u1ec7n hay chuy\u1ec3n ph\u00e1t<\/strong>: th\u1eddi \u0111i\u1ec3m t\u00ednh theo d\u1ea5u bi\u00ean nh\u1eadn c\u1ee7a b\u01b0u \u0111i\u1ec7n hay \u0111\u01a1n v\u1ecb chuy\u1ec3n ph\u00e1t.<br \/><strong>\u2013 N\u1ebfu kh\u00e1ch h\u00e0ng t\u1ef1 mang\/g\u1eedi h\u00e0ng t\u1edbi trung t\u00e2m \u0111\u1ed5i tr\u1ea3<\/strong>: th\u1eddi \u0111i\u1ec3m t\u00ednh khi nh\u00e2n vi\u00ean ch\u00fang t\u00f4i ti\u1ebfp nh\u1eadn s\u1ea3n ph\u1ea9m tr\u1ea3 l\u1ea1i t\u1eeb kh\u00e1ch h\u00e0ng.<\/p>\n<h3>Chi ph\u00ed tr\u1ea3 h\u00e0ng<\/h3>\n<hr \/>\n<p>\u2013 \u0110\u1ed1i v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m tr\u1ea3 l\u1ea1i do l\u1ed7i c\u1ee7a Nh\u00e0 s\u1ea3n xu\u1ea5t, kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c mi\u1ec5n ph\u00ed tr\u1ea3 l\u1ea1i h\u00e0ng ho\u00e1.<br \/>\u2013 \u0110\u1ed1i v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m tr\u1ea3 l\u1ea1i do kh\u00e1ch h\u00e0ng thay \u0111\u1ed5i nhu c\u1ea7u s\u1eed d\u1ee5ng, s\u1ebd \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng theo ch\u00ednh s\u00e1ch kinh doanh t\u1ea1i th\u1eddi \u0111i\u1ec3m kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u.<\/p>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p Qu\u00fd Kh\u00e1ch h\u00e0ng c\u00f3 \u00fd ki\u1ebfn \u0111\u00f3ng g\u00f3p\/khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, Qu\u00fd Kh\u00e1ch h\u00e0ng vui l\u00f2ng li\u00ean h\u1ec7 \u0111\u01b0\u1eddng d\u00e2y ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\u00a0c\u1ee7a ch\u00fang t\u00f4i.<\/p>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p><em>Tr\u00e2n tr\u1ecdng k\u00ednh b\u00e1o.\/.<\/em><\/p>\n<\/div>\n<\/div>\n\t\t\n<style>\n#text-3669237517 {\n  color: rgb(0,0,0);\n}\n#text-3669237517 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1299625056 > .col-inner {\n  padding: 20px 20px 20px 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_194874582 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":18,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-686","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/vstg.vn\/vi\/wp-json\/wp\/v2\/pages\/686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vstg.vn\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vstg.vn\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vstg.vn\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vstg.vn\/vi\/wp-json\/wp\/v2\/comments?post=686"}],"version-history":[{"count":6,"href":"https:\/\/vstg.vn\/vi\/wp-json\/wp\/v2\/pages\/686\/revisions"}],"predecessor-version":[{"id":1152,"href":"https:\/\/vstg.vn\/vi\/wp-json\/wp\/v2\/pages\/686\/revisions\/1152"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vstg.vn\/vi\/wp-json\/wp\/v2\/media\/18"}],"wp:attachment":[{"href":"https:\/\/vstg.vn\/vi\/wp-json\/wp\/v2\/media?parent=686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}